Smart License Delays: Over 600,000 Bangladeshis Affected by Indian Firm
The Bangladesh Road Transport Authority (BRTA) signed a contract with Indian company Madras Security Printers (MSP) to issue smart driving licenses. However, prolonged disputes between the two organizations have caused delays, leaving applicants waiting indefinitely for their smart cards.
The contract, valued at BDT 1.2 billion, was signed in July 2020, requiring MSP to supply 4 million smart cards by July 2026. However, the company has only delivered half the promised amount so far. Currently, 610,000 applications remain unprocessed, and applicants have no clear timeline for receiving their cards.
BRTA officials report that MSP's delays have disrupted operations, with applications for new licenses, renewals, and corrections piling up. MSP, on the other hand, claims that BRTA has failed to settle outstanding payments, forcing them to halt production.
After the fall of the Awami League government, the interim administration introduced standard Polyvinyl Chloride (PVC) cards as an alternative to smart cards on August 8. BRTA announced that new applicants would receive PVC cards, while existing applicants must surrender their earlier documents. However, there is no clear timeline for issuing the new cards.
Applicants are voicing their frustrations. Many face challenges in employment and legal compliance due to the lack of valid smart cards. Rabiul Islam, a motorbike rider in Dhaka, shared, “I applied for a smart license two years ago. Traffic police refuse to accept the provisional paperwork.”
In response, BRTA Director of Audit and Law Mohammad Kamrul Islam explained that the agency has implemented an e-paper driving license system. Successful applicants now receive temporary documents with QR codes, allowing them to drive until the smart cards are issued.
Kamrul Islam stated, “The supplier is trying to fulfill their commitments, but we introduced this system as an alternative.”
Interestingly, prior to MSP, a French-Bangladeshi joint venture led by Tiger IT Bangladesh Limited successfully managed a similar contract, delivering 1.5 million cards ahead of schedule.
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